Outdoor Solid Wood DIY 12"x12" Flat - laying Flooring

First, Please note that certain models feature non-removable inner covers; however, compatible outer protective covers remain available for selection and purchase separately through our official product portal. That said, to clean your Furni Puzzle furniture, we recommend following these simple steps:

1. Blot Spills Immediately: Our fabric has a spill-proof finish, making it easy to blot away spills. Use an absorbent paper towel to soak up any liquid right away. The fabric is designed to resist damage, so don’t worry about the spill causing harm.
2. Treat Stubborn Stains: For any stains that don't lift with blotting, dampen a cloth with warm water. Gently dab the affected area—avoid rubbing, as this can damage the fabric. The stain should lift easily without the need for harsh chemicals.
3. Avoid Removing Covers: We do not recommend removing the covers, as the fabric is specially treated to be low-maintenance. The spill-proof finish helps reduce the need for washing, making your couch easy to maintain with minimal effort.
4.Outer Protective Cover Replacement: Should the outer protective cover develop persistent staining or contamination that cannot be effectively remediated, compatible replacement components are available for purchase through our product support portal. To ensure proper fit and functionality, select the designated model-specific cover listed in the accessory catalog.

For routine maintenance, note that existing covers are machine-washable (cold water, gentle cycle recommended). Air-drying is advised to preserve structural integrity and material performance.

By following these steps, you can enjoy a clean, well-maintained furniture with little hassle.

We strive to provide a smooth shopping experience. If you're not completely satisfied with your purchase, you can return or exchange the item under the following conditions. Please retain the original packaging， fillers and ensure the item is unused and unassembled.

30-Day Return Policy
General Return
-Initiate a return within 30 days of receipt.

-Item must be:

In brand-new condition
Uninstalled and/or non-assembled
Unused with no pieces missing
With original tags and complete original packaging
-Return shipping costs are at your expense unless the item has a quality issue.

*For more reasons to keep the original packaging, Refunds & Replacements’ page .

Non-Returnable Items
Items without original packaging, fillers and the crate/wooden box.
Clearance items
Customized items
Offline purchases
Items marked ‘Non-Returnable’
Assembled or disassembled products

Before You Start a General Return
- Keep all original packaging and materials.

- Take a full view picture of the product and its original packaging for eligibility assessment.

Faulty or Damaged Products
- Report any issues within 48 hours of receipt.
- Include photos or a video to demonstrate the problem.
- Email to ‘service@Furnipuzzle.com’.

Additional Terms
- Undeliverable and Refused Packages may incur additional fees (e.g. fail to deliver due to packaging size limitations, or COI (Certificate of Insurance) restrictions to apartment building, or unable to contact the customer during delivery, etc).
- Damaged items should be reported within 48 hours of receipt.

How to Return an Item?
Email `service@Furnipuzzle.com` with your order ID and details, photos/videos showing the package and item.
Wait for our product expert to evaluate your return and return cost.
Once confirmed, we'll send you a return label.
Ship the package back to us for processing.

Refund Policy
- Receive a notification within 5 working days after we receive your item(s).
- Refunds are issued to the original payment method.

*For credit card payments, please allow up to one billing cycle for your account to be credited.